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Animals

  • Pets are not permitted to enter The Twyford premises.
  • No animals of any kind are permitted in the Twyford’s food handling areas – Kitchen, Supper Room or Bar.
  • No animals are permitted in backstage areas unless it is:
    • a registered assistance animal that is to accompany a performer/speaker on stage
    • part of an act with appropriate controls, with the prior permission of the Venue Manager.
  • Police dogs on active duty with their handler are permitted to enter.
  • Registered trained assistance animals – for which the handler can show a permit – may enter dining, drinking or seating areas in the Hall or Foyer and Theatre Auditorium. Our box office can advise you on the best rows/seats to accommodate you and your animal comfortably without blocking aisles or exit paths.

Assistance Animals

An assistance animal in NSW must be:

  • an animal is accredited by an animal training organisation prescribed by the Australian Government
  • an animal trained to help a person with disability and meet standards of hygiene and behaviour appropriate for an animal in a public place.

We accept an assistance animal permits issued by Transport for NSW (TfNSW), or an animal ID card issued by:

  • Guide Dogs Australia
  • Vision Australia Seeing Eye Dogs
  • mindDog Australia, or
  • Australian Lions Hearing Dogs

Owners can register assistance animals on the NSW Pet Registry via their local council. See: https://www.petregistry.olg.nsw.gov.au/assistance-animals

An assistance animal must NOT:

  • block, impede or obstruct doorways or aisles or any access path to exits;
  • cause any distress or inconvenience to customers or staff;
  • cause any risk to the health, safety and welfare of any employee or any other person;
  • disrupt operations;
  • sit on seats.

An assistance animal:

  • must be kept under the handler’s direct physical control at all times.
  • must be clean and properly groomed.
  • can consume food and/or water on the premises.

A handler:

  • must produce an accepted type of valid accreditation if requested by our staff.
  • is responsible for the care, conduct and hygiene of their assistance animal at all times and must clean up any mess made by their assistance animal. Beach St opposite the Hall has grassed areas by the Lake with dog water stations as well as council-provided bags.
  • must comply with all reasonable directions given by staff whilst entering, being in, or leaving the premises.