The Terms & Conditions on this page apply only to the sale or re-sale of tickets for events presented and ticketed by The Twyford Hall Complex Ltd. Most events are handled by our ticketing service, the exception being multi venue festivals such as the Jazz Festival. If you are purchasing tickets to events ticketed by a 3rd Party Hirer of our venue, different conditions may apply to the ones below.
Tickets to Twyford-presented events can be purchased:
- Online (TryBooking) via the BOOK NOW button under each event or via the QR code on event advertising
- By Phone (02) 0421 199 910
- From our Box Office 60 minutes before event starts (subject to availability)
- Group Tickets – if you are booking a Group ticket for 4 people, select 1 against the Group ticket field, then scroll down to select 4 seats. If you select 4 against the Group ticket, the booking system will expect you to select 16 seats.
- Email enquiries info@thetwyford.com.au
SEATING
- Row A is closest to the stage in both the Theatre and the Hall.
- The Hall has flexible seating on a flat wooden floor. Seating plans vary depending on the event.
- The Theatre has (mostly) fixed tiered seating – all rows except Row J are accessed via 2 or more steps. There are handrails to reach Rows A – H. Upper Rows K – N have a central aisle with no handrails, so are not recommended for anyone with mobility issues
- Accessible seat bookings for Row J in the Theatre – if you have a wheelchair, a mobility walker or are otherwise unable to climb stairs, please contact our Box Office directly by phone, email or in person to book seats in J row. This row is located directly inside the theatre doors and has 8 removable seats to accommodate up to 4 wheelchairs. There are an additional 8 seats in the middle of the row for carers or for people who have limited mobility in terms of stairs but can transfer to a normal seat.
PAYMENT METHODS
Our venue prefers online and card payments for the security of our staff and volunteers. We do not charge a card surcharge on in-person EFTPOS payments.
- Online (via TryBooking) Credit/Debit Card or PayPal. TryBooking charges 2.5% plus 50c per ticket in addition to the ticket price. There are no fees on free ticket events but we do recommend you book a free ticket to avoid disappointment and to enable us to plan staffing and catering.
- Phone Credit/Debit Card
- At the box office Credit/Debit Card, EFTPOS, Apple Pay, Google Pay or Cash
- Twyford Gift Certificate – enter the code from your gift certificate on the checkout screen if booking online, or give your code to the box office if booking by phone or in person.
Terms & Conditions
The Twyford follows the guidelines of the Live Performance Australia Ticketing Code of Practice.
Tickets are NON REFUNDABLE if you are unable to attend the event.
EVENT CANCELLATION
If the Event is cancelled by the Event Organiser prior to the Event, the ticket buyer will be contacted via the contact details provided at the time of booking. If the Ticket was paid by credit card, the value of the Ticket, plus any additional fees and charges, will be automatically credited back to the Ticket Buyer’s card. If your Ticket was purchased by cash, voucher or other non-traceable means, or the Ticket Buyer has changed credit card details since booking, the Ticket Buyer will need to apply for a refund from the Event Organiser before the original Event date and within 14 days of the cancellation advice.
RESCHEDULING PRIOR TO EVENT
If the Event is rescheduled prior to the Event, the Event Organiser will advise the Ticket Buyer via the contact details provided at the time of booking. If you cannot or do not wish to attend the rescheduled Event, the Ticket Buyer has the right to a refund. If the Event was rescheduled due to Intervening Circumstances *, your rights under the Consumer Guarantees are impacted.
When an Event is rescheduled, the Event Organiser will make reasonable endeavours to advise the Ticket Buyer as soon as practicable via the contact details obtained at the point of sale and make reasonable endeavours to ensure that you are given seating in a similar location at the rescheduled Event.
If you are unable or unwilling to attend the Event on the rescheduled date, the Ticket Buyer should apply for a refund from the point of purchase in a timely manner. This should be done before the original Event date and within 14 days of being advised of the rescheduling.
- CANCELLED OR RESCHEDULED DUE TO INTERVENING CIRCUMSTANCES
Definition:
- An act, default or omission of (or a representation made by) a person other than the Event Organiser (or an agent or employee of the Event Organiser); or
- A cause outside of human control which occurs after the time when a Ticket is sold.
This may include an act of God, state of emergency (e.g. bushfires or floods), public health emergency (eg pandemics), travel warnings (e.g. travel restrictions or advice to not travel) and government directives (e.g. forced venue closures or mass gatherings restrictions).
If an Event is cancelled or rescheduled due to Intervening Circumstances, possible remedies include:
- Refund – Either a full refund or a partial refund (less transaction/handling/booking fees or delivery charges) depending on the Ticket Terms and Conditions at the time of sale;
- Exchange to the Rescheduled event or a different Session of the Same Event – A Ticket, valued at or above the price of the original Ticket, to a different Event.
- Gift Certificate – A Gift Certificate at or above the price paid for the Ticket.
In addition to offering you any of the above remedies, the Event Organiser may ask whether you are willing to forgo your
refund/remedy and donate the price paid for the Ticket, and advise you who will receive the donation.
Warning
Only tickets purchased through The Twyford’s TryBooking gateway, via our phone number or at the door of the event are valid for Twyford-presented events. The Twyford does not sell tickets via any other 3rd party platforms and we are under no obligation to accept tickets obtained elsewhere. Tickets may not be resold to another party at a higher price than the original purchase price (no scalping).