In addition to Venue Hire, The Twyford provides the services below. Please contact us for more details.
Free Marketing
Your event will be included in Events on our website, our Facebook page, Instagram page, e-news and a mention in our twice-daily radio spot on SapphireFM, at no charge. When the new Theatre and Foyer open, your event will also appear on our digital display screens.
The What’s On banner on the Market Street corner of Twyford Hall is suitable for A3 portrait posters, A2 landscape posters or vinyl banners. Use is free for events happening in our venue. If you want exclusive use, you can book this space for your event up to 1 week ahead. Once the new Theatre is open, a digital display screen will be available outside the Main Entrance and on screens inside the venue to promote your event.
Paid Marketing
Additional marketing services such as media releases, paid ads on online media/newspaper/radio, poster printing & distribution can be arranged for a fee. We can advise you on what works for local audiences.
Programs
We encourage you to consider the environment and avoid or reduce printed programs if possible. A QR Code or link to an online program can be made available via email to ticket holders if you are using our ticketing service, or signs with the QR code can be displayed in the entry foyer.
Ticketing & Box Office Services
The Twyford offers a full ticketing service for your event including online, phone and in-person sales. We accept a wide variety of payment methods. Ticket sales on behalf of venue hirers incur a commission of 13% or $3, whichever is the greater, to cover event setup, processing and card fees. Tickets can be printed at home or saved on mobile devices, or we can provide manual door lists. Tickets are scanned in at the door using our mobile devices.
Merchandise Sales
A merchandise table can be setup on request. If you’re not handling your own sales, The Twyford staff can handle EFTPOS sales during your event for a commission, which covers our credit card and processing costs.
Food & Drink
The commercial Kitchen can be hired for basic tea/coffee making (free) right up to full food service preparation (charges apply).
If you are planning on serving food and drinks we recommend you also hire the Supper Room.
Twyford staff can provide and serve pre-event, interval and post-event refreshments for your event. This is normally charged back to patrons. Contract us if you wish to discuss a catering package instead.
Food service by outside caterers is subject to appropriate food safety certification and insurance.
Opening in 2024, the licensed Foyer Cafe/Bar will be available with refreshments served by The Twyford’s RSA qualified staff.
The Foyer Cafe/Bar will also be able to be hired independently for small functions when the Theatre is not in use.
BYO is not permitted.
Staffing & Other Services
Under Work Health & Safety regulations, minimum staffing requirements apply to events. All staff working on any event, whether volunteer, paid or hirer, must undergo basic safety induction training.
The Twyford provides fully trained staff for your event including:
- Technical Manager – specification review & lighting/audio/AV design
- Stage crew for bump in/out
- LX / Audio /AV prerig
- Technical Operator during performances
- Ticketing services
- Merchandise sales
- RSA certified Bar Staff
- First Aid Officer
- Ushers (volunteers)
Minimum call Monday-Friday: 3 hours. Sunday/Public Holidays: 4 hours.
Overtime and Sunday penalty rates may apply.
We can also help you to source local staff for: stage management, rigging, security, catering, wardrobe, streaming production and camera operation.
Please book staffing services well in advance – we are in a regional area and our staff may be in high demand during festival and peak holiday periods.
Cleaning
Venue hire rates include professional cleaning and sanitising of all public areas including floors, toilets and kitchen. If your event has multiple sessions, please allow at least 2 hours between sessions for cleaning.
Confetti, glitter and other difficult to clean materials are not permitted in our venue. Additional cleaning fees of $55 per hour will be charged if the venue is left in an untidy state by hirers or visiting crews.
Additional fees may apply for cleaning on Sundays/Public Holidays.
Please dispose of garbage and recycling in the bins provided, or remove from the site if you have unusually large quantities.